FAQ
What is Zoom Webinars, Zoom Sessions, and Zoom Events?
Zoom Webinars offers a simple, secure, and reliable solution to broadcast your message to a wide audience. Built with Zoom’s best-in-class audio and video technology, engage the room with chat, Q&A, and polls. Improve webinar performance with registration and engagement reports along with integrations to CRM and marketing automation platforms.
Zoom Sessions offers a premium webinar solution with advanced branding, robust production tools (Backstage, Simulive, Production Studio), text, image, and video generation using Zoom’s AI features, team collaboration, and richer analytics, all on Zoom’s events platform.
Zoom Events offers a comprehensive webinar and virtual event solution that supports multi-track, multi-day events, a virtual expo hall for sponsors, greater attendee networking opportunities, and hybrid event capabilities (badge printing, check-ins, mobile companion app).
What's the difference between a Zoom Webinar and Large Meeting?
Zoom Webinars are designed for presenting to a large audience, with attendees primarily in view-only mode. Hosts have full control over who can speak or share content, making it ideal for public events or broadcasts.
In contrast, Large Meetings are an extension of regular Zoom Meetings, allowing up to 1,000 participants to fully interact with audio, video, and screen sharing.
Webinars prioritize controlled presentation, while Large Meetings facilitate open group discussions.
Can a host run events with multiple tracks simultaneously?
Yes, Zoom Events supports multi-track events. Hosts can organize events with up to 15 tracks running simultaneously.
What post-webinar/event analytics are available?
For Zoom Webinars, we provide insights into audience engagement, including registration, attendance, Q&A, polling, reactions, and survey results. You can export these reports as CSV files.
For Zoom Sessions and Zoom Events, we provide more robust analytics capabilities including dashboards of the event summary, attendee demographic and participation breakdown, and custom reports that you can build.
What's the maximum duration for hosting a webinar/event?
Zoom Webinars, Zoom Webinars Plus, and Zoom Events allow you to host a webinar or event for up to 30 hours.
Is the attendee and host experience the same in extra large webinars?
Webinars up to 100K attendees will have all the native audience engagement features as with any webinar such as Q&A, chat, polls, reactions, surveys, and getting promoted to a panelist.
Can Zoom Events, Zoom Webinars Plus or Zoom Webinars have more attendees than the plan size?
The total number of attendees who can join is based on your plan (i.e. a 500 attendee capacity plan allows up to 500 attendees). However, you can have unlimited registrations for unpaid events or you can set a registration limit.
What is the maximum capacity for Zoom Webinars, Webinars Plus, and Events?
Our products can support up to 100,000 attendees.
Do attendees need to have a Zoom account to join a webinar or event?
No, attendees don't need a Zoom account to join a webinar or event.
What are the different payment options for purchasing Zoom Webinars, Zoom Sessions, and Zoom Events?
Zoom Webinars offers a monthly/annual subscription and a one-month plan.
Zoom Webinars Plus and Zoom Events offer a monthly/annual subscription and a pay-per-attendee plan.
All monthly/annual subscriptions are priced based on attendee capacity. Annual subscriptions for Zoom Webinars Plus and Zoom Events come with a Zoom Webinars license at the same capacity.
Pay-per-attendee plans do not come with a standalone Zoom Webinars license.
How does a pay-per-attendee license work?
A pay-per-attendee license gives you a set number of attendee slots to use across all your events in a 12-month period from your date of purchase. For example, a 1,000 attendee license lets you host one event with 1,000 people or ten events with 100 each. If you go over your limit, there's an extra charge per additional attendee.
Do you offer plans for educational institutions?
Please visit our education pricing page for more information.
How does Zoom support non-profits?
Zoom offers verified nonprofit organizations worldwide a 50% discount on Zoom Workplace Pro, Workplace Business, Webinars and Large Meetings. For further details and to see if your nonprofit is eligible, please visit our Zoom Cares page.
For US non-profit organizations eligible for a sales tax exemption, follow the support guide to submit your exemption certificate. Some certificates may need manual review and result in initial tax charges, but once approved, any applicable taxes paid will be refunded to your original payment method.
Does Zoom offer professional services to support customers when using these products?
Zoom has a dedicated Event Services team to help customers plan, support, and produce the best virtual and hybrid events using Zoom Webinars, Zoom Sessions, and Zoom Events. Event Services offers a variety of event support packages to meet the unique needs of our customers. Event Services include best-practice consultation on run of show, production set-up and support as well as live event management and moderation.
Do you support language interpretation?
Zoom's language interpretation lets hosts designate panelists as interpreters, and participants can select their preferred language audio channel with over 35 languages supported. Cloud recordings capture only the original audio, and local recordings record what the person recording hears, excluding multiple audio channels.