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Calling Features

Zoom Phone calling features have been designed to give your users a flexible, mobile, and powerful cloud phone system.

Zoom Mobile App

A single unified mobile application for video, phone, meetings, and chat for Apple iOS and Google Android devices

Zoom Desktop App

A simple to use and completely integrated unified desktop app for Apple MacOS and Microsoft Windows

Call Transfer

Supervised and blind transfer capabilities ensure you can easily route calls to the right person anytime, anywhere

Call Forwarding

Manage personal call handling rules to redirect calls to internal users and external phone numbers


Voicemail transcription and notification allows you to easily manage voice messages from any device

Call Recording

On-demand recording and playback allows you to easily archive and retrieve phone conversations

Salesforce Integration

Native integration improves productivity with click-to-dial, screen pops, and automated call activity logging

Call Blocking

End users can manage personal call blacks lists to automatically block unwanted calls

Call Delegation

Assign administrative assistants the privilege to make and receive calls on behalf of executives

Call Hold

Easily place and retrieve calls on-hold from Zoom apps and supported deskphones

Call Conferencing

3-way adhoc conference calling allows users to quickly add a third caller to an in-progress phone call

Elevate to Meeting

Seamlessly elevate a phone call to a full feature Zoom Meeting without requiring participants to manually join

Zoom Phone Administration

Provision, manage, and monitor your cloud phone system from anywhere through Zoom’s powerful admistrator portal

Calling Plans

Mix and match unlimited and metered calling plans as needed

Bring Your Own Carrier

Power the Zoom Phone cloud PBX service by redirecting existing voice circuits/trunks to the Zoom Phone cloud

Phone Number Porting

Procure new and/or migrate phone numbers from your existing service provider

Device Management

Assign, provision, and manage standard deskphone devices from the Zoom Admin portal

Global Call Routing

Setup and manage business hours, after hours, and follow-the-sun call routing

Auto Attendants

Define unlimited multi-level auto attendants to efficiently route calls to queues, extensions, and voicemail

Call Queues

Powerful queuing capabilities with the ability to define automatic call distribution and queue overflow rules

Contact Center Integration

Out-of-the-box integration to popular Contact Center as a Service solutions from Five9 and Twilio Flex

Music on Hold

Customize the listening experience for your callers patiently waiting on-hold

Call Logs

Track your inbound and outbound calls. View caller name, number, and call duration with timestamps

Quality Dashboards

Monitor, troubleshoot, and diagnose Zoom Phone call quality and network issues

Emergency Calling

Set enhanced emergency calling location addresses and define optional emergency call intercept and redirect rules

Contact sales to get started with Zoom Phone today!